nustargane Privacy Policy — Your Data, Handled with Respect

When you register and use nustargane, we collect the personal information needed to operate your account and keep the platform running smoothly. This includes your full name, date of birth, mobile number, email address, and payment details such as yourGCash or Maya account identifier. We also collect device and browser information, IP address, and gameplay activity logs to help us detect fraud and maintain platform security. All data collection is limited to what is genuinely necessary — we do not collect information beyond what is required to deliver our services to Filipino players. You will always be informed at the point of collection if we need any additional details beyond the standard registration fields. If you choose not to provide certain information, some features of the platform may not be available to you.

The information we collect is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity in line with applicable regulations, and deliver a personalised gaming experience. We also use your data to send important account notifications, respond to support requests, and detect any suspicious or fraudulent activity on the platform. Where you have opted in, we may send you promotional updates about new games or offers — you can withdraw this consent at any time through your account settings. We analyse aggregated, anonymised usage data to improve platform performance and user experience, but this analysis never identifies you personally. We do not use your data for any purpose that is incompatible with the reasons stated in this Privacy Policy.

nustargane does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, but only under strict data processing agreements that bind them to the same standards we uphold. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities or law enforcement agencies if compelled by law. Any third party that receives your data is prohibited from using it for any purpose other than the specific service they provide to us. We review all third-party data arrangements regularly to ensure ongoing compliance with applicable Philippine privacy law.

Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits. We retain your information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or legitimate business purposes. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security — if you suspect any unauthorised access to your account, please contact our support team immediately. We will notify you promptly in the event of any data breach that is likely to affect your rights or interests, in line with our obligations under applicable regulations.

As a Filipino player on nustargane, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time. To exercise any of these rights, simply reach out to our support team with your request and we will respond within a reasonable timeframe. We will never penalise you for exercising your privacy rights, and we are committed to handling all such requests with care and respect. If you feel your rights have not been adequately addressed, you have the right to raise a concern with the relevant Philippine data protection authority.

nustargane uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can keep improving it. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand usage patterns in aggregate — you can manage your cookie preferences through your browser settings at any time. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via our platform. For a full breakdown of the cookies we use and their purposes, please refer to the cookie settings available within your account or contact our support team directly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make significant changes, we will notify registered players through on-platform alerts or by email where applicable, and the updated policy will be published at this URL with a revised effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of nustargane after any update constitutes your acceptance of the revised Privacy Policy. If you have questions or concerns about any changes, our support team is always available to help clarify.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our support team directly. You can reach us at [email protected] — we aim to respond to all privacy-related enquiries within a reasonable timeframe. For general platform questions, our FAQ page covers the most common topics raised by Filipino players. We take every privacy enquiry seriously and will always work with you to find a satisfactory resolution. Your trust is important to us, and we are committed to maintaining the highest standards of data protection across everything we do at nustargane.